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What is the delivery time?

The average lead time is 8 weeks and depends on products' availability.

The above mentioned time of delivery is non-binding and can be extended in case of unforeseen obstacles that are beyond the control of the seller. Reception Planet will endeavor to deliver the goods within the time agreed but in no circumstances will it be liable for any loss or damage of any kind whatsoever caused directly by any delay in the delivery of the goods.

What is the delivery charge?

Shipping charge of $300 will be added for most States (excluding ex. Alaska, Hawaii) and covers curbside delivery only.

The cost of Shipping & Installation option depends on the delivery address and will be added during the checkout process.

There is also a possibility to deliver the products to Canada, however for further information regarding the costs it is requested that you contact our customer service.

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.

Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt.

A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.

Do you charge sales tax?

The nexus is present only in the state of New Jersey, therefore the sales tax is charged only to orders which are to be delivered to this particular state in accordance with the rate applied by it.

Return policy

If an item needs to be returned at your request, round trip shipping costs and restocking fees will be charged (restocking fees vary depending on situation). Returns are only accepted within 30 days of receipt and ready to assemble products cannot be returned once they are assembled. The product must be in original packaging and re-sellable condition in order to be returned. Please call us at +201-904-41-52 or email us at info@receptionplanet.com and a Customer Service Representative will assess your situation. Receptionplanet.com will facilitate the return of the product through the correct carrier and provide any necessary paperwork. Once the merchandise is received, a refund will be issued in the same method payment was made. If you have any doubts about color matching, please request free color samples prior to placing your order.

Customization

If the customer is interested in an item and wishes to customize features such as dimensions, color or layout, in order to meet the needs of the customer we will happily provide a possibility to make these kinds of adjustments. If you wish to customize a product and you are willing to share your vision and describe your needs to us, please get in touch with our customer service. The reception desk will be made as you desire. In addition to that, we will provide you with the visualization, so that you can see the product better  before you place an order with us. Become a designer of your very own business space!

Free samples

We do realize that sometimes our customers face hard choices, especially when it comes to choosing the right color or simply a finishing touch. We do believe that there are no hard choices with the right samples. If you are willing to receive the free samples, please contact our customer service.

Warranty

We proudly offer a 5 year guarantee that all products are accurately described and will give you the service you expect, 1 year warranty on the electrical components of the furniture.

If there are any problems with the quality of the materials or workmanship, we will replace to your satisfaction. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.

Do your reception desks meet ADA (Americans with Disabilities Act) requirements?

People with disabilities represent an important part of your potential customers. We strive to assure that they are properly served and feel comfortable, therefore we offer ADA compliant reception desks models : LINEA, VALDE, WAVE & ZIG-ZAG.