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What is the delivery time?

The average lead time is 8 weeks and depends on products' availability.

The above mentioned time of delivery is non-binding and can be extended in case of unforeseen obstacles that are beyond the control of the seller. Reception Planet will endeavor to deliver the goods within the time agreed but in no circumstances will it be liable for any loss or damage of any kind whatsoever caused directly by any delay in the delivery of the goods.

Products labeled "Quick Shipping" will be dispatched from our New Jersey warehouse within 2-3 days after you order is accepted.

What is the delivery charge?

Shipping charge of $300 will be added for most States (excluding ex. Alaska, Hawaii) and covers curbside delivery only.

The cost of Shipping & Installation option depends on the delivery address and will be added during the checkout process.

There is also a possibility to deliver the products to Canada, however for further information regarding the costs it is requested that you contact our customer service.

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.

Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt.

A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.

Do you charge sales tax?

The nexus is present only in the state of New Jersey, therefore the sales tax is charged only to orders which are to be delivered to this particular state in accordance with the rate applied by it.

Customization

If the customer is interested in an item and wishes to customize features such as dimensions, color or layout, in order to meet the needs of the customer we will happily provide a possibility to make these kinds of adjustments. If you wish to customize a product and you are willing to share your vision and describe your needs to us, please get in touch with our customer service. The reception desk will be made as you desire. In addition to that, we will provide you with the visualization, so that you can see the product better  before you place an order with us. Become a designer of your very own business space!

Free samples

We do realize that sometimes our customers face hard choices, especially when it comes to choosing the right color or simply a finishing touch. We do believe that there are no hard choices with the right samples. If you are willing to receive the free samples, please contact our customer service.

Warranty

We proudly offer a 5 year guarantee that all products are accurately described and will give you the service you expect, 1 year warranty on the electrical components of the furniture.

If there are any problems with the quality of the materials or workmanship, we will replace to your satisfaction. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.

Do your reception desks meet ADA (Americans with Disabilities Act) requirements?

People with disabilities represent an important part of your potential customers. We strive to assure that they are properly served and feel comfortable, therefore we offer ADA compliant reception desks models : LINEA, VALDE, WAVE & ZIG-ZAG.

What if something is wrong with the furniture (damaged/missing part)?

We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements. There will be a note in the literature that comes with your furniture that will direct you on who to contact in the event that parts are needed. If this information is not available or if you have any questions, please call us at +201-904-41-52 or email us at info@receptionplanet.com

What is the cancellation policy?

If we are able to cancel your order before it is produced, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call us at +201-904-41-52 or email us at info@receptionplanet.com and a Customer Service representative will assess the situation and, if need be, issue a return authorization.

If there are any problems with the quality of the materials or workmanship, we will replace to your satisfaction. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.

Return Policy

To suit individual needs all of our products are custom made and because of that: all sales are final. No returns, refunds, or exchanges are available except manufacturer defects resulting in warranty coverage and items damaged in transport. Please see: What if something is wrong with the furniture (damaged/missing part)? If you are not sure how the colors or the materials will look like, we can provide you with free samples on your request.