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*What is the return policy?

If an item needs to be returned at your request, round trip shipping costs and restocking fees will be charged (restocking fees vary depending on situation). Returns are only accepted within 30 days of receipt and ready to assemble products cannot be returned once they are assembled. The product must be in original packaging and re-sellable condition in order to be returned. Please call us at +201-904-41-52 or email us at info@receptionplanet.com and a Customer Service Representative will assess your situation. Receprionplanet.com will facilitate the return of the product through the correct carrier and provide any necessary paperwork. Once the merchandise is received, a refund will be issued in the same method payment was made. If you have any doubts about color matching, please request free color samples prior to placing your order. 

What if something is wrong with the furniture (damaged/missing part)?

We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements. There will be a note in the literature that comes with your furniture that will direct you on who to contact in the event that parts are needed. If this information is not available or if you have any questions, please call us at +201-904-41-52 or email us at info@receptionplanet.com

*What is the cancellation policy?

If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call us at +201-904-41-52 or email us at info@receptionplanet.com and a Customer Service representative will assess the situation and, if need be, issue a return authorization.

*We proudly offer a 5 year guarantee that all products are accurately described and will give you the service you expect, 1 year warranty on the electrical components of the furniture.

If there are any problems with the quality of the materials or workmanship, we will replace to your satisfaction. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.